Attendant Coverage Quality personal service from a trained, uniformed vending route specialist. This will provide for a speedy response to our customers’ needs, and allow immediate input as to customer preferences. Atlas Attendants are highly trained in sanitation, merchandising, and customer service skills. Local Service/Response With our local management and service team, a 2 hour or less response time on service or maintenance calls is our goal. Maintenance Maintenance personnel are on duty 24 hours a day, 7 days a week to correct any machine malfunctions. All service calls are dispatched using a message writer paging system. Emergency Service Designated personnel as well as management are on call on a 24-hour basis, 7 days a week including holidays, as a back up to our assigned route and repairmen. Preventative Maintenance Preventative Maintenance is performed by our qualified maintenance engineers with over 90 years’ combined experience. Enclosed are copies of our Preventative Maintenance Work Sheets which are filled out on a schedule recommended by the manufacturer. Single Service Provider Atlas is a single service provider. Atlas will perform all service functions, no subcontracting required to service the equipment, for maximum response and communication as well as controlled or limited access for greater security concerns. 100% Customer Satisfaction Guarantee Atlas maintains a 100% customer satisfaction policy. A full refund is given with no questions asked on any item that does not meet our customers’ expectations. Refunds Refunds will be handled based on a system agreed upon by our client liaison and Atlas; either a fund of money at a strategic location, or by utilizing our envelope system. Customer Feedback Atlas appreciates and values its customers’ feedback in its efforts to continuously improve and tailor its services to the changing needs of its customers. Specifically, Atlas will solicit all customer insights via the following vehicles: Customer Service Training: All Atlas personnel receive customer relations training during initial training and subsequent continuing development programs to remain alert to all customer concerns or requests. Atlas maintains 24-hour local and “1-800” numbers readily posted on its machines to provide direct communication to Atlas Customer Service in responding to customers individually.